Total Care of Connecticut celebrates 13th year of business in Ridgefield

Members of the Total Care of Connecticut property management firm that provide their clients peace of mind are, from left to right, Phil Whipple, carpenter; Fred Whipple, field engineer and general manager; and Mary Ann Spano, office manager. Not pictured is Reed Whipple, founder of the company and its president.

Total Care of Connecticut, a property management firm known for its stellar reputation and local community connection, provides homeowners peace of mind in a tough Connecticut housing market.

The Ridgefield-based property management business handles all maintenance needs, from electrical to plumbing, HVAC to swimming pools, roofs to generators, and lawn care to landscaping.

“We’re full service,” Fred Whipple explained. “We can oversee all aspects of a house and yard.”

Fred is field engineer and general manager of the family-owned business. His brother, Reed Whipple, is the president. Both grew up in Ridgefield and still live in town.

“We refer to our clients as a family,” Fred said. “We’re local. They’re local. We’re their neighbors.”

Total Care of Connecticut offers clients regular maintenance and rapid response 24-hour emergency services through a team of reliable and professional service providers.

Total Care always provides its clients with fully licensed and insured contractors – taking the risk away from homeowners’ third-party claims. The company has a Handyman on Demand service for all miscellaneous home repairs and small home improvement projects – providing clients with full-service project management and oversight.

The goal is “good health for your home” to prevent unexpected problems and give homeowners peace-of-mind from knowing experts are doing the job. “We take a lot of stress off people,” Fred said.

Reed and Fred Whipple have been in the home-building business locally for more than four decades. They’ve constructed more than 150 homes in Ridgefield, Wilton, New Canaan and nearby towns.

“We’ve done everything in the business from the ground up,” Reed said.

Total Care of Connecticut started because homeowners often would have questions about maintenance after moving into a house. Reed said houses have gotten bigger and more complicated through the years, with many different systems and technological advances.

“We know houses inside out,” Reed said. “It’s what we do. We build, maintain and service homes. And we can leverage our knowledge, and subcontractor pricing, and pass it on to our clients.”

Total Care clients often travel a lot, live in Connecticut seasonally or just need expert assistance managing their properties due to busy schedules.

The firm will do an analysis and create a personal profile of each property. Software tracking technology maintains records of all work done so that information is available to a homeowner when needed, such as for a potential home sale.

Customers receive one monthly bill that covers any services used so they don’t have to deal with paying individual subcontractors.

Communication with the property owner is a top priority for the Total Care team.

Total Care is on call 24/7, with the ability to contact the needed trades people if an emergency arises. “One call and we’ll take care of it,” Fred said.

Total Care can do weekly home checks – often leading to lower home insurance rates for part-time residents – and oversee repair work after storm damage. “Numerous things can fail when a house isn’t occupied,” Fred said.

Mary Ann Spano, another longtime Ridgefield resident, is Total Care’s office manager and interacts often with clients. She has 15 years of experience in property management.

“When a client calls and says there’s a problem, we usually know what it is right away,” she said.

Learn more about Total Care of Connecticut, based in Ridgefield, at (203) 431-8228 or http://www.totalcarenorthamerica.com/ridgefield/

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